Effective Date: 15 May 2026.

Brand: KNOTIFY

At KNOTIFY, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, create an account, contact us, or interact with our brand online.

By using www.knotify.in, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you may choose not to use our website or services.

1. Information We Collect

KNOTIFY may collect personal information that you provide directly to us when you use our website or services. This may include your name, email address, mobile number, billing address, shipping address, order details, payment status, return or exchange requests, account details, customer support messages, and communication preferences.

We may also collect certain information automatically when you visit our website, such as device information, browser type, IP address, pages viewed, products viewed, cart activity, checkout activity, referral source, and cookie-related information.

2. How We Use Your Information

We use your information to operate our website, process and deliver orders, complete payments, provide invoices, manage returns and exchanges, send order and delivery updates, respond to customer queries, improve website performance, prevent fraud, secure our services, and comply with applicable legal requirements.

We may also use your information to send you product updates, limited edition release alerts, offers, campaigns, and brand communication where permitted by law or based on your consent.

3. Ecommerce, Payment, and Delivery Services

KNOTIFY uses trusted service providers to support our ecommerce operations. These may include ecommerce platform providers, payment gateway providers, logistics and courier partners, analytics tools, advertising platforms, WhatsApp communication tools, email service providers, and SMS service providers.

For example, we may use WooCommerce to manage our online store, Razorpay to process payments, Shiprocket to support shipping and delivery, Google Analytics to understand website performance, Meta Pixel to measure advertising performance, and WhatsApp, email, or SMS tools to send order updates, delivery updates, customer support messages, and promotional communication where permitted.

KNOTIFY does not sell your personal information.

4. Payments

Payments made on www.knotify.in may be processed through secure third-party payment gateways such as Razorpay. When you make a payment, certain payment-related details may be processed by the payment gateway to complete and verify the transaction.

KNOTIFY does not store your full card number, CVV, UPI PIN, net banking password, or other sensitive banking credentials. Payment providers process payment information according to their own privacy and security practices.

5. Shipping and Delivery

To deliver your orders, we may share necessary information with logistics and courier partners. This may include your name, mobile number, shipping address, order value, product details, and delivery instructions.

This information is used for order dispatch, delivery, tracking updates, return pickup, exchange handling, and resolving shipping-related issues.

6. Marketing and Communication

With your consent or where permitted by law, KNOTIFY may contact you through email, SMS, WhatsApp, phone, or other digital channels for order updates, delivery updates, payment updates, customer support, product launches, limited edition collections, offers, and brand communication.

You may opt out of promotional communication at any time by using the unsubscribe option, changing your communication preferences, or contacting us. Even if you opt out of promotional communication, we may still send important transactional messages related to your order, payment, delivery, return, exchange, account, or legal notice.

7. Cookies and Similar Technologies

KNOTIFY uses cookies, pixels, tags, and similar technologies to make our website function properly, keep your cart active, remember your preferences, improve website performance, understand visitor behaviour, and provide relevant brand communication.

These technologies may be used through tools such as WooCommerce, Google Analytics, Meta Pixel, and other website plugins.

For more details, please read our Cookie Policy available on www.knotify.in.

8. Sharing of Information

KNOTIFY may share your personal information only when necessary to operate our business, provide our services, comply with legal requirements, or protect our rights.

This may include sharing information with ecommerce service providers, payment gateways, logistics partners, courier partners, website hosting providers, analytics providers, advertising platforms, communication service providers, customer support tools, accountants, legal advisors, and government or regulatory authorities where required by law.

We require our service providers to use your information only for the purpose for which it is shared and to handle it with reasonable care and security.

9. Data Retention

KNOTIFY retains your personal information only for as long as necessary for the purpose for which it was collected. This may include order fulfilment, delivery, customer support, accounting, tax records, legal compliance, fraud prevention, dispute resolution, and business record requirements.

When your information is no longer required, we may delete it, anonymise it, or securely store it as required by applicable law and business needs.

10. Security of Your Information

KNOTIFY takes reasonable security measures to protect your personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.

However, no website, payment system, plugin, or internet transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Your Rights

Subject to applicable Indian law, you may request access to your personal data, correction of inaccurate or incomplete information, updating of your information, deletion of personal data, withdrawal of consent, or grievance redressal regarding the handling of your personal data.

To exercise your rights, you may contact us using the contact details mentioned below.

12. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw your consent at any time by contacting us or using the available opt-out options.

Please note that withdrawing consent may affect our ability to provide certain services, such as order updates, promotional communication, or personalised website features. Withdrawal of consent will not affect any processing already completed before such withdrawal.

13. Children’s Privacy

KNOTIFY does not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian, where required under applicable law.

If we become aware that a child’s personal information has been collected without required consent, we will take appropriate steps to delete or restrict such information.

14. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, or partner services. KNOTIFY is not responsible for the privacy practices, terms, or content of third-party websites or platforms.

We recommend that you read the privacy policies of third-party websites before sharing any personal information with them.

15. Data Transfer

Your personal information may be processed or stored by service providers located in India or outside India, where permitted by applicable law. When we use such service providers, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

16. Changes to This Privacy Policy

KNOTIFY may update this Privacy Policy from time to time to reflect changes in our website, services, technology, plugins, legal requirements, or business practices.

Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

17. Contact and Grievance Details

If you have any questions, requests, concerns, or complaints about this Privacy Policy or the way KNOTIFY handles your personal information, you may contact us at:

KNOTIFY
Website: www.knotify.in
Email: support@knotify.in
Grievance Contact: Karthick KR / Founder
Business Address: customercare@knotify.in

Date : 15-05-2026

We will make reasonable efforts to respond to your request within the time required under applicable law.

Checkout Consent Text

Use this near checkout:

By placing an order with KNOTIFY, you agree that we may use your personal information to process your order, complete payment, arrange shipping, provide order updates, manage returns or exchanges, and offer customer support. For more details, please read our Privacy Policy.

Marketing Consent Text

Use this for newsletter, WhatsApp, SMS, or email signup:

I agree to receive KNOTIFY product updates, limited edition release alerts, offers, campaigns, and brand communication through email, SMS, WhatsApp, and other digital channels. I understand that I can opt out of promotional communication at any time.